Terms and Conditions

When an online booking is made, the booking is in the process of being validated. We will confirm the booking shortly; this process can take up to 24 hours.

Once the booking is confirmed, Playademurotransfer is obliged to fulfill the contracted service.

Playademurotransfer reserves the following rights:
○ Cancellation of the booking in the event that any of the information provided in the form is false.
○ Cancellation of the booking if the transport of animals is not notified.
○ Cancellation of the booking due to causes beyond our company’s control.
○ Cancellation of the booking in case of intoxication (drunkenness).
○ Cancellation of the booking in the event that it endangers the driver, etc…
○ Cancellation of the booking in the event that [the passenger] is dirty or wet.

Service cancellation policy:

  • In case of cancellation of the service, it must be notified at least 24 hours in advance.
  • In the event that the flight is delayed, it does not imply an increase in the price of the services, but please communicate it to us by email or phone as soon as possible, solely to keep us informed.
  • If your flight is cancelled or postponed to the following day, please contact us as soon as possible to reorganize your transfer.
  • For mechanical reasons, the client has the right to get another vehicle within one hour.
  • The client cannot choose the car model; you will receive a car suitable for your booking.
  • If the luggage or the number of occupants exceeds the capacity or the number of seats of the vehicle, a superior vehicle (minivan) or a second vehicle will be contracted at the client’s expense. (Clearly specify in the form the number of suitcases and occupants, including children and their age, to provide you with the vehicle most appropriate to your needs).
  • The following services will be carried out by minivan:
    • More than 4 people.
  • You can pay at the end of each journey, in cash or by card.
  • The extra charge for golf clubs or bicycles will be automatically added to the final price.
  • The child seat service is a free service.
  • Remember that eating or drinking is not allowed inside the car (except water) during transfers.
  • Remember that smoking is not allowed inside the vehicle.
  • We advise making the booking at least 48 hours before the service to be guaranteed.
  • If for any reason or unforeseen event you need to make any change to your booking, you must notify us as soon as possible (minimum 24 hours before) so that we have time to modify it in our database and can reorganize your transfer.
  • If something happens and You cannot return to the airport with us, please let us know as soon as possible.
  • Sending the booking form implies the knowledge and acceptance of the “Terms and conditions”.
  • The privacy of the personal data provided is guaranteed.